At Nekohama, we hold ourselves to the highest standards of quality in everything we deliver. If at any time for any reason you have questions or concerns about our matcha, get in touch and we’ll do everything we can to make sure you have the best experience possible.
With the difficulties facing every small businesses right now, as well as the individuals behind them, and those supporting them, there are a few things we want you to know to set your expectations for the best experience with Nekohama.
Currently, we are not accepting returns. The health concerns surrounding consumable goods like ours are such that this isn’t practical at this time. We made this choice to ensure the safety of every one of our supporters and our team, and at the end of the day this always comes first. That said, if you are anything less than satisfied with your matcha, contact us right away and we’ll make it right—that’s a promise.